Faq

How do I make a purchase?

Shopping online at SIWILAI is easy: simply browse by brand or department, add items to your shopping bag and follow the procedure at checkout.

Which payment methods does SIWILAI online accept?

SIWILAI online accepts most major credit and debit cards from Visa and Mastercard.

Does SIWILAI online ship to multiple addresses?

If you wish to ship goods to multiple addresses, please make a separate order for each address. This goes for both shipping in Thailand and international orders. For more information, see the Shipping Method section.

Can I claim VAT back on my purchase at SIWILAI online?

Please let us know in your ‘order notes’ when proceeding to pay for your order

Can I change my address on my order once I have placed it?

If you have not yet received an order confirmation and wish to change your shipping address, please email contact@siwilaibkk.com.

What packaging will my order be shipped in?

Most orders will be shipped in SIWILAI wrapping and packed in a box provided by the courier.

I have forgotten my password. What should I do?

Go to sign in and click ‘Forgotten your password’. We will email you a new temporary password.

Do I need to sign for my order?

Yes, our carriers will require a signature when they deliver your parcel. For more information, please see our Delivery & Returns section.

When will my order be delivered and can I track my order?

It will usually take 1-2 working days after we receive your payment, see our shipping method and Delivery & Returns section for more details. We will email you your tracking number once the product is shipped.

How do I return items to you?

 If you wish to return a defective item, please email contact@siwilaibkk.com. See our Delivery & Returns section for more detail.

Can I cancel my order before it is dispatched?

Unfortunately, once we receive your payment you are unable to cancel an order. SIWILAI has a no-refund policy.

Do I need to open an account to place an order online?

No, you can use the guest checkout to complete your order. Having an account not only speed up the order process, but you will be able to see your order history, save your personal and payment details.

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