Key Roles and Responsibilities:

Branch Operations Management

• Oversee daily branch operations to ensure compliance with service and beverage quality standards.
• Ensure the branch is fully prepared and equipped before opening.
• Ensure smooth and efficient day-to-day operations.

Stock & Inventory Management

• Prepare and ensure sufficient availability of ingredients, equipment, and products.
• Monitor and control Stock, Inventory, and Waste to maintain optimal levels.
• Implement effective stock and waste control to improve operational efficiency.

Operational Reporting

• Prepare and maintain accurate records of sales, ingredient usage, stock, and waste.
• Collect, verify, and update branch operational data.
• Ensure all operational information is accurate and up to date.

Customer Experience

• Provide excellent customer service and maintain high service standards.
• Communicate professionally with customers and respond to their needs.
• Handle customer complaints and resolve basic issues to ensure a positive customer experience.

General Operations

• Ensure compliance with company policies, procedures, and operational standards.
• Support other branch operations and responsibilities as required.
• Perform other duties and responsibilities as assigned by the supervisor.