SIWILAI - Fashion Retail Business

Key Responsibilities :

• Lead retail frontline team to achieve Operation & Service excellence.

• Create and implement SOPs covering retail topics such as staff, stock, store operations, sales process, audit reseller management, etc.

• Conduct regular store visits to ensure SOP compliance and service standards.

• Set up efficient retail environments to improve sales and service efficiency (POS System, retail devices, e-form, dashboard, etc.).

• Verify roster, salary, commission, incentive, and other retail-related expenses or chargebacks.

• Strategically set sales targets and create action plans.

• Plan, manage, and confirm frontline manpower and rosters to optimize headcount and maximize sales opportunities.

• Design commission and incentive schemes that are competitive with the market and aligned with company objectives.

• Design and share a self-monthly roster with Group General Manager to ensure delivery of job expectations.

• Maintain high standards of ethics and integrity across the retail team.

• Provide regular reports and insights to management, including automated retail reports for decision-making.

Qualifications :

• Bachelor’s degree or higher in Business Administration, Retail Management, or related field

• 8+ years of experience in retail operations and/or training, with at least 3 years in a managerial role

• Strong knowledge of SOP creation, retail processes, manpower planning, and sales analysis

• Experience in developing training programs (product knowledge, service excellence, clientele management)

• Strong analytical skills with ability to create automated reports and dashboards (Excel, Power BI, or other tools)

• Proven track record in designing commission/incentive schemes and manpower optimization

• Excellent communication and leadership skills with ability to engage both frontline and management

• Strong problem-solving skills with ability to work under pressure in a dynamic retail environment