You can request an exchange or return within 7 days of receiving the item. For full details and conditions, please review our Return and Exchange Policy.
FAQS
RETURNS & EXCHANGES
Within how many days can I exchange or return an item?
Which items are non-returnable / non-exchangeable?
Non-returnable items include worn or washed products, items missing original price tags/labels, underwear with opened packaging, Final Sale items, and select limited-edition products. (Please see the Return and Exchange Policy for complete details.)
What should I do if I receive the wrong size/color or a defective item?
Please take photos of the received item along with its tags and packaging, then contact Customer Service within 7 business days with your Order ID. Our team will promptly arrange a replacement or issue a full refund at no additional charge.
How long does it take to receive a refund?
The refund process generally takes 7–14 business days after the company receives and inspects the returned item. The actual timeframe for the funds to reflect in your account may vary depending on your payment provider and card-issuing bank.
Who pays for the return shipping costs?
- In case of company error (e.g., wrong item sent, defective/damaged goods): The company will cover all shipping costs.
- In case of change of mind or size/color exchange: The customer is responsible for the return shipping costs.