Security Privacy Policy

Last Update 27 May 2020

This Customer Privacy Policy (this “Privacy Policy”) describes how Harng Central Department Store Co., Ltd. (referred to as “Company”, “we”, “our” or “us”) collect, use, and disclose your personal data in relation to our security, retail crime and shoplifting.

For the purpose of this Privacy Policy, “Personal Data” means “any information relating to an identified or identifiable natural person.

1. What Personal Data we collect

We will collect or obtain the following types of information directly from you, which may include the following Personal Data:

Contact Data: such as name, address, telephone number, mobile number, email address and national identification number;

Membership Data: such as our products’ card details (such as The 1 Card), member type, and joined date;

Identification Data: such as gender, nationality, date or birth, occupation, education, marital status, identification cards number, passports number, driving license number, license plate of the vehicle for delivery including the recipient’s name and telephone number, signature, photograph, or similar identifier ;

Financial Data: such as bank account, payment details and records, and debit/credit card details;

Sales and Services Data: such as purchase or order made by you, delivery details, complaints and claim, and any other correspondence; and/or

• Other Data: such as CCTV and video footage in our premises, including your social media account (e.g., LINE ID, Facebook ID, and Google ID).

2. Why we collect, use, and disclose your Personal Data

We collect, use, and disclose your Personal Data for the following purposes:

• to protect the security and integrity of our business;

• to comply with our legal obligations and/or cooperate with court, regulators, government authority and law enforcement bodies for the exercising of such official authority vested in us;

• to exercise our rights or protect our legitimate interest where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law; to manage and prevent loss of our assets and property; to secure the compliance of our terms and conditions; to detect and prevent misconduct within our premises; to follow up on incidents; to prevent and report criminal offences in our stores and to protect the security and integrity of our business;

• for public interest in protection other customers in our premises; and/or

• to prevent or suppress a danger to a person’s life, body or health.

Where we need to collect, use, and disclose your Personal Data as required by law, or for performance of a contract with you and you fail to provide that Personal Data to us, we may not be able to serve you our full range of services or perform the contract we have or are trying to enter into with you (for example, to provide you access to our premises).

3. How long do we retain your Personal Data

We retain your Personal Data for as long as it is reasonably necessary to fulfil the purpose for which we obtained them. However, we may retain your Personal Data for a longer duration, if required by applicable law.

4. To whom do we disclose your Personal Data

We may disclose your Personal Data to members of our group companies, our affiliates, our subsidiaries, our business partners, service providers, legal advisors, auditors, court, regulators, government authority, law enforcement bodies.

A list of our group companies is available here.

5. Transferring your Personal Data internationally

Your Personal Data may be transferred to countries outside Thailand, which may or may not have the same data protection standard similar to Thailand. However, we will ensure that the data transfer requirement under applicable law is met before such transfer.

6. What are your rights with regards to your Personal Data

Subject to the conditions and exceptions under the applicable laws, you may have the rights to access and/or obtain copy of, port, rectify, delete, destroy or anonymize certain Personal Data that we have about you, restrict and/or object to certain activities, in which we engage with respect to your Personal Data. If we process your Personal Data based on your consent, you may withdraw your consent, but we may not be able to provide you with our full range of services. You may also have the right to request us to disclose how we obtain your Personal Data without your consent and lodge a complaint with the competent authority under the applicable laws.

7. Contact us

If you have any questions, concerns, or would like to exercise your rights regarding your Personal Data, please contact us or our Data Protection Officer at:

1) Harng Central Department Store Co., Ltd.

  • Contact Center
  • Call 1425 or email: contactcenter@central.co.th

2) Data Protection Officer

  • Data Protection Office, Central Group
    22 Soi Somkid Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330 Thailand
  • email: dpo@central.co.th
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