Privacy Policy

Data protection is a matter that SIWILAI values and uphold.  Our Customer’s privacy is important to us and we take this concern seriously. We will only voluntarily collect, store, disclose, or use your personal information. If you do not accept and agree with the terms and conditions prescribed this privacy policy, please refrain from using our platform, including registering as our member.

We will only collect your information that deems necessary for us to fulfil our services. We may ask your permission to collect other information for other purposes such as improving our services and customer behavior analysis. We will only keep your information for as long as we are prescribed by the law or as it is necessary for the purposes of which such information were collected.  

You can visit our platform and browse without having to provide any personal information. During your visit, you will remain anonymous. We cannot identify your identity unless you have registered an account on the SIWILAI platform and log-in to your account.  

1.    Collection of Personal Information  

Upon registering a SIWILAI account, or otherwise you provided us with your personal information. We will collect your necessary personal information as the following:  

o   Name 
o   Delivery Address 
o   Email Address 
o   Mobile Number 
o   Date of Birth 
o   Gender 

You shall provide the most accurate information to SIWILAI. You shall keep your information up to date and inform us of any changes. We reserve the right to request for further documents to verify the information you provided.

We will only collect your personal information that you provided to us voluntarily. If you choose not to submit your personal information, or subsequently withdraw your consent for us to use your personal information, we may not be able to provide you with our services.

You may access and update your personal information at any time. If you provided any third party’s personal information, we assume that you have obtained consent from the relevant third party to share his or her personal information. SIWILAI is not responsible if the personal information you provided did not receive any consent from the relevant third party that is the rightful owner of such personal information.

2.    Use and Disclosure of Personal Information  

The personal information we collected from you will be used and/or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:  

1.    To facilitate your experience on our platform
2.    To process orders you have submitted on SIWILAI platform
3.    To process your payments for your orders that was made on SIWILAI platform 
4.    To deliver the products you have purchased on SIWILAI platform
*Note: We may pass your information to a third party in order to make delivery of the product to you have ordered
5.    To provide update on the delivery of the products
6.    To use for customer support purposes
7.    To compare information and verify with third parties that the information of the delivery is accurate 
8.    To send newsletter about marketing or promotional materials
9.    To carry out financial transaction related to the payments
10.  To audit the data on SIWILAI platform
11.   To improve the layout or content of the pages SIWILAI platform
12.   To identify visitors on SIWILAI platform
13.   To carry out research on our user demographics and behavior
14.   To provide useful information during your browsing on SIWILAI platform
15.   To provide information SIWILAI or any third party Sellers’ products and services

You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. 

We may share your personal information with third parties or our affiliates for the abovementioned purposes, specifically, completing your transaction, managing your account, marketing and fulfilling any legal or regulatory requirements, or requests as deemed necessary by SIWILAI.

In sharing your personal information with third parties or our affiliates, we will try our best to ensure that the third parties and our affiliates will keep your personal information secure from unauthorized access, collection, use, disclosure, or similar risks. The information that the third parties and our affiliates obtained shall be use with good faith and only for their use only.

3.    SIWILAI’s rights to disclose personal information

You acknowledge and agree that SIWILAI has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement, or other authorities, or the relevant rights owner.

If SIWILAI has reasonable grounds to believe that this closure of your personal information is necessary for the purpose of meeting any obligations, requirements, or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/ or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any actions, and or waive your right to take any actions against SIWILAI for the disclosure of your personal information in these circumstances. 

4.    Users’ Rights to Personal Information

4.1. In the event that users’ wish to obtain their own personal information, they may send a request according to the criteria and methods set forth by the Agency. Upon receipt of such request the Agency shall take prompt action to inform users of the existence or details of such personal information within a reasonable time.

4.2.  If any personal information is found to be incorrect, users may notify the agency and request that such information be corrected, changed, or deleted. In that case the Agency shall prepare a memorandum of objections regarding storage and accuracy of personal information.

4.3. Users have the right to check the existence and the nature of personal information, and the use of such information at the business premises of the Agency. In addition, users have the right to request: 
– Certified copies of documents relating to their personal information
– Rectification of change of personal information so that it is accurate and complete
– Discontinuation of the use of disclosure of their personal information
– Deletion or destruction of their personal information
– Information about the method of acquisition of their personal information in the case that information has been collected or stored without their consent.

Nevertheless, the Agency may deny the request if required by law or if identifiable personal information has already been deleted.

5.    Withdrawal of Consent

You may withdraw your consent that you have given SIWILAI to use, collect, and share your information at any time.  However, if you wish to withdraw your consent, you must inform SIWILAI via Please note that once you withdraw your consent, we may not be in the position to provide you our services or perform as promised in any contract we have with you. Our legal rights and remedies are expressly reserved in such event.  

6. Updating Your Personal Information

You can update your personal information anytime by accessing your account on SIWILAI’s platform. Please update your personal information in case there are any changes. If your personal information is not up to date, it may cause delay or other complications upon your order delivery.

We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the purposes stated above.  

7. Security of Your Personal Information

SIWILAI ensures that all information collected will be safely and securely stored. We protect your personal information by:  

·      Restricting access to personal information 

·      Maintaining technology updates to prevent unauthorized computer access 

·      Securely destroying your personal information when it is no longer needed for any legal or business purpose

 Note: Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your SIWILAI password to anyone. If you have shared your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to SIWLAI. You could also be subject to be legally binding to actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us Please make sure you log off from your account and close the browser when you finished using your account on a shared computer. 


8. Changes to the Privacy Policy

SIWILAI shall regularly review the sufficiency of this Privacy Policy.

We may modify our Privacy Policy from time to time for various reasons including to improve our privacy practices, to reflect changes to our Service, and to comply with relevant laws.

When we make any material changes to our Privacy Policy, we will notify you on your services, or by other reasonable means. We encourage you to review changes carefully. If you agree to the changes, then please continue to use our Service. If, however, you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account. Continuing to use our Services after a notice of changes has been communicated to you or published on our Services constitutes your acceptance of changes and consent to the modified Privacy Policy. We seek your consent when applicable law requires.

9. Contact us

If you wish contact us to withdraw your consent that you gave SIWILAI to use your personal information, or you wish to request for the access and/or correction of your personal information, or you have any inquiries, or you have any comments or concerns, or you need any help on technical or cookie-related matters, please feel free to contact us via

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