Free Delivery On All Orders Above 4,000 Baht in Thailand.T&Cs Apply

Exchanges & Returns

SIWILAI does not accept returns. However, defective items may be exchanged within 14 days of purchase.

In order to make an exchange, your items must meet the following criteria:

  • Customers must provide the original receipt with all the merchandise tags attached.
  • Items must be in original condition: unwashed and unworn.
  • Items exempt from exchange include magazines, jewelry, intimates, personal care items, and sanitary goods.

To request an exchange, please contact:
*All exchange requests must be submitted with a receipt or proof of purchase.